Meet the Staff

The PSAI office is located near the Mall of America in Bloomington, Minnesota. Please get in touch if you are in the area. We’d love for you to stop by!


Karleen Kos, CAE, PSAI Executive Director

Karleen joined the PSAI in January 2014. As Executive Director, Karleen leads the organization by developing and implementing strategies to realize the PSAI vision and mission. She is responsible for activities aimed at membership growth and retention, program development, support for daily operations, and increased organizational visibility. Karleen also partners with subject matter experts on the Board of Directors, with Past Presidents, committees, volunteers and external partners to increase the PSAI’s value proposition to all its stakeholders.

Prior to her tenure at the PSAI, Karleen worked as the Vice President of Member and Industry Services for ISPE, a large worldwide Society serving the pharmaceutical industry. She is a seasoned leader of not-for-profit organizations with extensive experience as an agent of change and a catalyst for visionary growth. In her previous leadership roles, Karleen has been responsible for strategic and operational planning, business/program development, budget/outcome management, government/community relations, governance and board development.

A Minnesota native, Karleen and her family returned to the Gopher State after a long hiatus when Karleen joined the PSAI team. She loves to travel the world seeing historical sites, gathering recipes to try with brave houseguests, and singing with the Twin Cities Women’s Choir.





Rachel Johnson, Director of Marketing and Communications

Rachel joined the PSAI in September 2016. She oversees the production of a wide range of marketing materials, such as the weekly newsletter, press releases, and the annual Industry Resource Directory. She also manages efforts relating to mailings, marketing trade shows and educational events, and Member communications.

A Minnesota native, Rachel returned home to the Twin Cities after graduating from the University of Iowa in 2016. She enjoys spending her weekends up north at her family’s cabin and cheering on the Iowa Hawkeyes football team – even from up here in Gopher territory.



Emily Newberg, Membership and Data Services Coordinator

Emily was welcomed to the PSAI in August 2017. Her role involves overseeing and maintaining the databases, answering information inquires, processing memberships, sending out mailings, and making sure the office stays running smoothly, among other responsibilities.

Emily has a degree in global studies with an emphasis on environment and development in Africa. Her background includes experience in customer service, volunteer training, community organizing, and environmental activism. In her spare time, Emily enjoys running, biking, reading, all sorts of travel, and playing with her two young kids.