Professionalism in Portable Sanitation – July 8, 2026, 10:00 AM CDT

Professionalism in Portable Sanitation

Program Description:

In this course, to be held Wednesday, July 8th, from 10:00 – 11:00 AM CDT, you will learn to recognize the pivotal role that demeanor and conduct play in shaping positive customer interactions. By exploring various scenarios, you’ll not only understand what constitutes professional behavior—but also gain the confidence to exemplify it consistently. Elevate the value of portable sanitation services by embodying professionalism in every aspect of your work. These skills can improve customer retention, employee retention, and company reputation. Whether you’re a seasoned professional or new to the industry, this course offers valuable insights and practical tools to enhance your performance and make a lasting impression on your customers.

Participation Required:

This is a Virtual Training and is meant to be interactive. All attendees – especially those needing Professional Development / Continuing Education Credits – must participate in at least one of the following ways:

• Keeping their Camera on
• Typing in the Chat
• Un-muting and talking

If none of these options are available to you or your staff, please email Certifications@PSAI.org to request a special accommodation. Attendees who fail to engage using at least one of the methods above will not receive PDH/CE Credit.

Also Note: No recording of the program will be made available to attendees, though a session may be recorded for PSAI’s internal use only. Also, the training slide deck is the sole intellectual property of the PSAI and will not be available to attendees. 

Learning Objectives:

You will learn:

• How to evaluate company culture and make recommendations for improvement at various levels.
• The impact professionalism has at the company level and broader industry level.
• Strategies for professionally managing common and difficult challenges with customers.
• Appearance and communication tactics at the individual level that can level up public perception of the individual and company.

Continuing education:

• 1.0 Professional Development Hours (PDHs)
• PSAI Certificate of Completion automatically available for download in your Learning Center Profile after the program concludes.

The PSAI has also applied for continuing education credits from the following state portable sanitation regulators:

• Alabama Onsite Wastewater Board – pending approval
• Georgia Department of Public Health – pending approval
• Illinois Department of Public Health – pending approval
• Michigan Department of Environment, Great Lakes, & Energy – pending approval
• Ohio Department of Health – pending approval
• Wisconsin Department of Natural Resources – pending approval

REGISTER HERE